Troubleshooting

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Carrier understands that the quality of our “after-sale service” can be a strong indicator of total customer satisfaction. We view after-sale service with the importance that it deserves.

If you are experiencing a problem, let our product knowledge and collective experience minimize your inconvenience. Call us today with your questions.

To help identify the problem, our Service Manager will ask general questions, as outlined in the Troubleshooting Links below. For further technical assistance, inquiries should be directed to:

Carrier Vibrating Equipment, Inc.
Service Department

Phone: 1+ (502) 969-3171 extension 226
Fax: 1 + (502) 969-3172
Service Manager: John Nye
E-mail: jnye@carriervibrating.com or service@carriervibrating.com

Troubleshooting Conveying, Feeding & Elevating Equipment, Click Here.

Troubleshooting Dryers & Coolers, Click Here.

Click for a YouTube video on how to read a stroke plate.

Used or Non-Carrier Equipment

We offer our services to recondition used Carrier vibratory equipment as well as non-Carrier or competitive vibratory equipment for a fixed fee. Fee to cover services of a Field Service Technician on site for inspection, a complete Installation and Operation Manual, detailed drawings, recommended spare parts lists, and formal trip report outlining findings and recommendations as required. Please contact our Service Manager for current rates and policies. Call us today with your questions.

Afterhours Emergency Contacts

The Service Department is available for emergency consultation 24 hours a day, seven days a week, including holidays. For emergency parts or emergency service assistance, call 1 + (502) 969-3171 and follow the prompt. Assistance Instructions will include the Aftermarket Manager and Service Manager’s cell number for 24/7 contact.

We make your work flow.
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