After Sale Service

We work hard to ensure your experience with our equipment is the best it can be, and are dedicated to complete customer satisfaction throughout the design, development, delivery, and after-sales stages. Many customers choose one of our onsite service plans for equipment maintenance, though our I&O manuals also provide helpful insight.

Onsite Service Plans

Carrier provides a variety of service and support options for our specialized equipment.

Trust The Experts With The Following Programs

Preventative Maintenance Seminar

The Preventive Maintenance Seminar educates plant personnel on identifying potential trouble areas so that conditions do not deteriorate to the point where failure is likely.

A Carrier service technician will conduct a one- or two-day, eight-hour seminar on site for a nominal fee. The fee is inclusive of travel and living expenses and covers the cost of operator manuals and handouts.

The program addresses proper techniques for drive installation, drive timing, and fastener use. Please contact our Service Manager for scheduling and fees.

Service Agreement Program

The Service Agreement Program offers service support on a pre-scheduled basis, resulting in lower out-of-pocket expenses compared to same-day or next-day service.

The objective of the program is to ensure equipment operates at maximum efficiency over long periods and to eliminate costly repairs and downtime.

Under the basic plan, a Carrier service technician would visit your facility four times a year. The visits would be tailored specifically to preventive maintenance, with each piece of Carrier equipment visually inspected and recorded for stroke, frequency, and RPM. Measurements are benchmarked for future comparison.

A formal service report is submitted within ten working days outlining operating conditions and recommendations as required.

Contact Us

For information about our Preventative Maintenance Seminars or our Service Agreement Programs, including scheduling and fees, reach out to our Service Manager below.

Installation & Operation Manuals

New Equipment Manuals

Two Installation & Operational Manuals are provided on a single CD with each new equipment purchase. Paper manuals may be provided upon request.

Manuals are well-written, organized, and include customer drawings and recommended spare parts lists, with manufacturer’s names and part numbers for non-proprietary parts only.

Manuals are mailed two weeks prior to equipment shipment to aid operators during initial startup. Additional manuals are available for a minimal charge.

Previously Owned Equipment Manuals

An Installation & Operational Manual can be compiled for previously-owned equipment for a minimal charge.

The Carrier serial number, located near the drive shaft, will be required in order to duplicate a manual for more complex systems, such as a dryer or cooler.